Costa Rica Call Centers

PowerPoint presentation to deliver on the job interview?

I have a second interview for a position Trainer I recently asked a new business in the region. The second interview consists of a PowerPoint presentation. Recruiter just sent me information about the presentation, but the subject is very vague. What I gave was the following. "You can choose a topic of your choice that supports the call center environment buisiness. The presentation should be competency or performance based. And is what I work with. I can just either completely disappeared, but I do not know exactly what they want, honestly. They did not explain who or what their contract with the calls involved, so I can not do anything about products or services, either. Any thoughts?

I guess you found some of drag settings and time base and others. If I am wrong, please let me know. I am a trainer for a software company. I just do this kind of thing to help my supervisor to find my new assistant. Essentially, they want a sample of your work. They want to see if you have the skills to create something quickly and efficiently, without much coaching on what to teach. There are many skills that are common to a call center. For example, you must have proper telephone ettiquette. They will probably need to know how write a business letter correctly. You need some kind of troubleshooting techniques. The best and easiest to make a demo would be ettiquette good on the phone. Come with three to five tips ettiquette, then teach them the skills necessary to answer the phone. For example, responding in 3 rings or less, Smile before answering the phone. Introduce yourself and ask them who you talk to, ask why they call. Good luck with your position.