Call Center Hardware Needed
1.Identify changes or upgrades needed to meet the needs. (Verification of software and hardware)?
Maria recently decided that its NT server needs some routine maintenance and at the same time, she decided to do an upgrade operating system. Once the upgrade has begun, it can not be abandoned. It provides that the server will be down for about 3 hours. Maria takes the server to 15:00 Friday afternoon. Unfortunately she forgot to inform staff of the unavailability on hold reports that are required for the weekend are incomplete. Routine maintenance is well. Unfortunately, problems develop with the upgrade operating system and at 19:30 the server was not restored. Maria pager starts ringing frantically: operators call center can not respond to requests from customers and taking orders because they can access their database and control system. By 9:15 p.m. update is not yet complete and the organization is losing customers. As the call center closes at 22:00 and not re-opened until 10:00 Saturday morning
Upgrades such as OS migration should be done after hours. Otherwise operations must have been moved to a backup server while the server was updated. Operations could then be switched Return to the main server once the upgrade is complete and functioning properly. In short Maria jumped without looking where she was or what leap.