Call Center Kuwait
As I work with businesses and organizations of all types, my biggest concern is maintaining the level of employee engagement. A concern More important is the level of employee engagement among the best employees. A decline in commitment makes sense when you consider many organizations have taken initiatives to reduce costs during this economic crisis.
Many of the organizations I work with have employees laid off, stopped 401k matches, salary reduction, implementation of forced leave without pay, reduced benefits, and reduce spending on programs focused on employees such as training and development, welfare, and social initiatives. Here are some questions to get an idea of the importance of employee engagement.
- Are you committed performance? How – 100%? 75%? 50%? If someone is less than 100% committed, what is the cost and impact on productivity?
- What is the cost reduction commitment to your customers? Is there a difference? Is it cause innovative companies like Apple to take market share that their employees remain committed their share prices high, their range of advanced products?
- What is the cost of the commitment to reduce the quality of your product? Deliveries are to escape in time? People are hard process to make internal improvements, or are they satisfied with the status quo?
Lack commitment has a real impact on productivity, customer service and quality. BUT, I think a lot more costly impact is what I call ATTRITION IN YOUR TOP TALENT. The worst attrition of your best talent is that it can be a cost that is beyond calculation. Lose your best and you lose knowledge that you may never be able to replace. How do you calculate the loss?
I think the risk of wear of your best talents will begin to soar from first quarter 2010, when the economy starts to grow. Your employees underachievers are not risk because nobody wants to hire them anyway. Your average performing employees are probably not going anywhere with the 10 +% unemployment rate. But as the economy improves, your best talent will be the first to see the best deals. And how they were treated over the last 12 months will define whether they stay or leave.
Sal Silvester is the founder and president of 5.12 Solutions http://512solutions.com. Working with teams is Sal’s passion. He has a unique perspective on team development and leadership gained through his experience over the past 17 years as an Army Officer, an executive at Accenture, and founder of 5.12 Solutions. He has led and managed teams in the desert of Kuwait, the mountains of Turkey, and in the offices of many clients on process improvement, organizational change, and training projects.