Call Center Phone Etiquette
Question for entrepreneurs: Do you call or write a rejection letter after giving an interview unsuccessful?
I am a new business owner needs advice on etiquette and interview. What is the best way to provide employment or reject a candidate after an interview? This is a non-business setting, but I want to maintain a clean environment with a high end entertainment center for the family. Most of my candidates are college students and mothers looking for part-time job. When and how (retail wise) is the best way to offer employment (initial salary offers or benefits, do it in person, by letter or telephone)? Due to the large volume of requests I have to turn many of them away, is it necessary to respond to failure interviews or a "no call" to say the same thing? Coming in as much detail as you can spare is greatly appreciated. To help accustomed to the hiring, I'm creating a script for myself. The details of this question may sound redundant, but I started This business plan after being a housewife, so I did not experience recruitment or hiring from college!
We do two things: 1) If it is clearly 'no', we say that the applicant, there is much competition and that they do not hear from us next week, the job to someone else or we do not think they have access for the company. We always have a massage saying that we are looking for a perfect fit for us – and for the applicant. In reality, us 2) If it is a maybe (or "yes"), we inform the applicant that we will call them in a few days. Then we call. The "yes" is easy. When we tell someone "no", tells us they had a great interview, but we had to go with someone else. I try to treat candidates the way I want to be treated – fairly. If you come to my business and have a legitimate chance to and hope for the work that I propose, I will treat you as a person with hopes and feelings. If you meet all the job ad, to appear in every interview, and dropping in my office, I will reject with the same passion with which you have found – nothing. So, you know, the hardest part about trying to interview not be too excited when you meet candidates. You probably met "Perfect" candidate and you want to rent / her immediately. Yet, thank, tell them to call you in a few days, and be fair to other candidates. For all you know, a more perfect candidate is just around the corner. Finally, remember that you run a business and treat it as such. I 'm friends with all my employees. But if they mess with my business – the livelihood of my family – I fire them without thinking twice. They understand that all and work together for a common goal. I do my personal business for them and they do their best not to screw it up or be lazy. Of course, I not a sweatshop that we have a lot of fun together as well.