Costa Rica Call Centers

Dell outsourcing?

Doing a case study on Dell Outsourcing existing problems/issue.

Any link on the above subject.

Thanks in advance.

Harvard Business School cases are great but they cost money (about $6 per case):

http://harvardbusinessonline.hbsp.harvard.edu/b02/en/search/searchResults.jhtml;jsessionid=IMEBN0ZR23GJGAKRGWDSELQBKE0YIISW?sid=null&Ntx=mode%2Bmatchallpartial&Ntt=dell&x=0&y=0&Ntk=main_search&N=0