Outsourcing Dell Jobs
Anyone else SICK of Dell Technical Support?
Outsourcing of jobs is the WORST idea ever for the consumer.
YES! When I call I usually get someone on the other end that has an accent so bad that I have to say “huh” fifty times or “what”. You know they just read this stuff out of a book anyway. I’ve found if I get a problem I go to the Dell site and try to find my answer first, which usually isn’t there or I’d rather ask a friend and take my chances with their help. I’ve been ripped off from them since the beginning that I got my Dell. I never got my rebates, they said I never sent them in. But I did! So now since I didn’t make copies (make copies for future) I’m screwed. Did you know if you have serious problems with your computer and need it fixed, they will charge you $99.00 a problem, not for all the problems, but just for one. Oh yah, and they can bill you monthly so it won’t be so much plus interest. I got a virus because the virus protection I got from Dell was already infected. So I had to redo my entire computer and take everything out of it and redo it. Thanks for this question, makes me feel better that I got a chance to vent and let others know about these things. But of course, Dell isn’t at fault, it must be somthing that I did. I do now have a new virus protection that I purchased. The person from Dell putting the virus protection in didn’t do it correctly. What I was told by Dell, they have other complaints. But it was my problem to fix. So don’t buy Dell Virus protection unless your sure and keep that $99.00 ready for fixes. Which I will never pay someone to connect to my computer and download everything I have on it (logins, passwords, banking).